Privacy Policy

Effective Date: March 05, 2025

At Bug-Masters, LLC, we respect and value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in other ways. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect several types of information, including:

• Personal Identification Information: Name, email address, phone number, and other similar contact data.

• Technical Information: IP address, browser type, operating system, and browsing habits through cookies and similar technologies.

• Usage Data: Information about how you interact with our website, such as pages visited, time spent, and features used.

• Transaction Information: If you make purchases or enter into financial transactions with us, we collect your payment details and related transaction information.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide and maintain our services, including pest control scheduling and support.

• To improve user experience and website functionality.

• To process transactions and fulfill orders.

• To communicate with you regarding updates, promotions, or other information relevant to your engagement with us, including via SMS (see Sections 3 and 4 below).

• To comply with legal obligations.

3. SMS Messaging – Non-Marketing (Transactional) Messages

We offer non-marketing SMS messaging to provide you with updates, appointment reminders, or service-related communications related to our pest control services.

Consent: We send non-marketing SMS messages only with your explicit consent, obtained through methods such as a website opt-in form (e.g., checking a box to receive SMS) or by texting a keyword (e.g., "JOIN" to our number). We will not send non-marketing SMS messages without your prior approval.

Opt-Out: You may opt out of non-marketing SMS communications at any time by replying "STOP" to any message. Upon receiving "STOP," we will cease sending non-marketing SMS messages to your number, though you may still receive marketing SMS (if opted in) unless otherwise specified.

Message Frequency: Frequency may vary, but you may receive up to 5 non-marketing messages per month based on your engagement (e.g., appointment reminders as scheduled).

4. SMS Messaging – Marketing Messages

We may also offer optional marketing SMS messages to provide you with promotional offers, discounts, or other marketing communications related to our pest control services.

Consent: We send marketing SMS messages only with your separate, explicit consent, obtained through a distinct opt-in method (e.g., checking a specific box on our web form or texting a keyword like "PROMO" to our number). You can opt in or out of marketing SMS independently of non-marketing SMS.

Opt-Out: You may opt out of marketing SMS communications at any time by replying "STOP" to any marketing message. Upon receiving "STOP," we will send a confirmation SMS to verify your unsubscribe status, and you will no longer receive marketing SMS from us unless you opt in again.

Message Frequency: You may receive up to 3 marketing messages per month, depending on your preferences and promotions.

Separate Consent: Marketing SMS requires your affirmative opt-in, and we will not send marketing messages unless you explicitly agree.

5. Information Sharing and Disclosure

No Marketing Sharing: No mobile information, including phone numbers and SMS consent data (for both non-marketing and marketing messages), will be shared with third parties or affiliates for marketing or promotional purposes. Again, no mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Service Providers: We may share your information, including phone numbers, with trusted subcontractors or service providers (e.g., SMS delivery platforms, customer service teams) solely to provide and support our services, and only with your prior consent where required (e.g., for SMS messaging). These providers are bound by confidentiality agreements and are not permitted to use your data for other purposes.

Legal Obligations: We may disclose your information when required by law, such as in response to subpoenas, court orders, or legal processes.

6. Data Security

We are committed to protecting your personal information. We use industry-standard security measures, including encryption and access controls, to safeguard your data—such as phone numbers used for SMS—from unauthorized access, alteration, or destruction. However, no data transmission over the internet can be guaranteed as 100% secure, and we cannot ensure or warrant the absolute security of any information you transmit to us.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, improve site performance, and analyze user behavior. You may choose to disable cookies in your browser settings, but doing so may affect certain functionalities of our site.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access, correct, or delete your personal information.

• The right to object to or restrict the processing of your data.

• The right to withdraw consent for data processing, including non-marketing and marketing SMS messaging, at any time (e.g., by replying "STOP" to SMS or contacting us).

• The right to request confirmation of your SMS consent status (for both non-marketing and marketing messages).

• To exercise these rights, contact us at the details below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, including SMS messaging (non-marketing or marketing) or your data rights, please contact us at:

Email: [email protected]

Phone: (757) 982-3113